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Customer Reviews

From 61 reviews
Brian G

Very professional. Always on time!

Allen B

Mike came on time! He was thorough and informed me of my needs. I was satisfied. Thanks Mike!

Dorothy McBride

Service man called 30 min. before arrival, was professional, had shoe covers, and did what was promised.

via Google
Kerry W

Very knowledgeable, professional, friendly, and insightful. Lisa, Ron, Dave, and Justin were amazing to work with!

Ash Bagchi

Very professional and courteous service.

via Google
Scott Everett

Professional, on time, skilled

via Google
Lindsey G

These guys are the best!!!

Carol Phillips

Very professional! The tech came in and diagnosed the problem and then told us what to do for heat until the part came in. Once they received the part, they were prompt and courteous on the return visit. I would recommend them for any HVAC …

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via Google
Joe H

Thanks Nortek. Good clean timely work.

Shelly Harris

Nortek installed my high efficiency furnace back in 2013. Have had them back out for routine cleaning and maintenance. Then most recently, of course in the extreme cold temps I noticed a slight gas smell and noticed that my exhaust vent …

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via Google
Terrence H.

2nd time we have called for service and both times it was excellent. I think the Rep was Ron plus another guy, a Vet. Both good, have a high opinion of your service.

via Yelp
Carolyn S

Ron came out and gave great service because he knows what he is doing and he is great at it!!

Lisa T

Have them come out yearly and they do a great job!

wayne starzyk

friendly and professional,

via Google
John Jacobe

Prompt, courteous, honest, etc. I can't say enough good things about them!

via Google
Kim B

The service technicians have always been professional and courteous through the years.

With this particular transaction, we also had the opportunity to work with the sales team. Follow up was always as promised.

Great service overall!

Don Schober

Nortek is always on time but, more importantly fixes any problems right the first time.

Courteous, professionals who are well trained in their craft.

Would not consider using any other company.

via Google
G Guerrero

Angie at Nortek help me with getting the appointment. She was helpful and friendly in answering my questions, as well, sending me an email with confirmation and contacting instructions if the need to cancel said appointment.

During this …

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via Google
Lorraine T

Ron is the best! He has serviced our home for years. Always friendly and professional. Thank you Nortek!

Stephanie Amerio

I am very pleased with my experience with Nortek. The tech, Ron, called me to let me know when he would be at my house. He was on time and very friendly. He was very knowledgeable and explained to me what he was doing. He started checking …

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via Google
Mary Kay G

Love our new units!!!! Great customer service by all!!!!!

Dovie Shelby

Dave found the problem and fixed it and suggested a cleaning for my unit. Not only did I have it cleaned but found a 20.00 coupon off of the cleaning. I have referred the company to my dad to have his cleaning completed.

via Google
Jacquelyne S

I called Nortek to schedule an appointment after my warranty company faxed over claim information regarding my noisy air conditioner. They were prompt and professional. The technicians Dave and Ron were both excellent, one diagnosed the problem and the other fixed it. My air conditioner is now fully functional. I can't say enough good things......Nortek is reliable, friendly and responsive. Great experience!

Art and Joan A

Ron and Lisa helped me out when I really needed it and went above and beyond to keep out air conditioning working until the new unit was installed. Service was great and I felt very secure and confident in them and the product.

Shelly C.

We have been customers of Nortek since moving to Plainfield in 2004. They have serviced our heating and cooling twice a year, every year. Nothing but professionalism all the way! We have never had a problem with scheduling. Justin is always…

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via Yelp
Shelley B

Nortek has been servicing our heating/air conditioning for 10+ years. We have always had exceptional service from them.Scheduling was always easy. Customer service is always very willing to help with rescheduling and trying to get you what works best for you. Always professional. Technicians are very knowledgable and professional. I would recommend Nortek 100%

Tuesday S

My experience with Dave and the Nortek team was awesome! As a single woman who knows absolutely nothing about all things HVAC, I was somewhat nervous and pretty apprehensive about needing to find a trusted service provider who would not take advantage of my ignorance and talk me into a new AC system that I possibly didn't need.My concerns was immediately put to rest with both Lisa and Dave. Both gave me all of my options as well as how I can save money in the near term. Dave showed me nothing but respect and answered all of my questions about my existing unit and the most affordable way to repair my system. I can honestly say that I would call Dave and his team again for any future HVAC needs I may have. Just a really great team!

Lin Dalke

They found a problem with our brand new unit and ordered the parts before we called them to tell them there was a problem.

Very prompt and friendly.

via Google
Debbie W

Ron and Dave did a great job explaining and installing our new furnace and air conditioner. Lisa did an amazing job with the proposal and financing. We would definitely recommend Nortek.

Heather B.

Great people, great family business! I wouldn't consider calling anyone else for my furnace/AC needs. Professional and exceptional service every time!

Response from Lisa A.

We thank you for your business, Heather! Thank you for your review!

via Yelp
L G.

Nortek Environmental does it right the FIRST time! Service is always on time and fully explained. No surprises. great people too!

Response from Lisa A.

We appreciate you, L, in choosing Nortek Environmental for your HVAC needs! Thank you for your review!

via Yelp
Kevin L

Nortek is great. Family run and they really care. They are fantastic with reminding you about the appointment and following up to be sure everything went well. I have been with them for years and plan to be with them for many more.

Danielle Koziol

Great customer service and efficient technicians. I'm always happy when working with people from Nortek.

via Google
Mitchell G

great service and people the serve.you. They are very helpful and would have them in our home anytime.

Ken V

Our HVAC tech was knowledgeable, courteous, and came on time.

Patricia H

I have used Nortek 3 times now and every time I have been very pleased with the service. The technicians are always very kind and polite. I have never been disappointed.

Jen & Joe F

Nortek is a wonderful company that my husband and I have used now for both our furnace repairs and AC spring cleaning. The service is top notice, techs are prompt, and prices are very reasonable. We have recommend Nortek to friends and family who also have nothing but positive feedback.

Patricia M.

Nortek is by far the best business that I have had the pleasure of dealing with. Lisa and Ron are consummate professionals. Our heat went out on a Saturday night and they went out of their way to provide excellent emergency customer service…

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via Yelp
Ajit B.

I had the misfortune of my heater not working suddenly yesterday with outside temperature around 25 degrees. Spent the night with a space heater since the home warranty and the after hour HVAC tech they initially called would not agree on …

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Response from Lisa A.

Ajit, we appreciate you sharing your positive experience with Nortek Environmental. Thank you for your business!

via Yelp
Brian M.

Kudos to Nortek. I picked them because I now live in Naperville and Northern Weathermakers does not service this area. I recently married and moved in and knew the furnace was old, but it worked fine. I let it go for a year. I knew the …

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Response from Lisa A.

Thank you the review, Brian. We are happy to know that you were satisfied with the installation process of your new furnace and humidifier. From the Nortek team, we thank you for your business and we look forward to providing you and your home with fantastic HVAC service.

via Yelp
Naper I.

We have been customers since 2013, when we first moved into our new home. We are so impressed with how knowledgeable they are and the way they run their business. They have very fair prices and are always informing us of ways we can save …

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Response from Lisa A.

Thank you for your glowing review of Nortek Environmental, Inc. It is customers like you who make all of us at Nortek strive to provide the best customer service possible. We thank you for your patronage to Nortek and we look forward to continue to provide your home with excellent HVAC service.

via Yelp
Willie L.

Great customer service from start to finish! Got my heat fixed asap!

via Yelp
Beth M.

I highly recommend Nortek Environmental. I worked with them recently through my Home Warranty Company regarding my air conditioner. My warranty company was really giving me a hard time and telling me one thing and telling Nortek something …

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via Yelp
Lisa L.

A company with honesty and integrity.

via Yelp
Lynnette D.

Great work, awesome people! Professional from first phone call!

via Yelp
Marc T.

Replacing a furnace is never a fun thing, but must be done when it reaches the end of its life. I contacted 2 firms, and decided to go with the people at Nortek. Their office staff and field staff were very helpful and knowledgeable.

The …

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via Yelp
Kevin L.

Very professional. They truly are a family business. The entire family works within the company. I think they give the extra effort since it is a family business. They installed my new heater a few years ago. I can always call them if there…

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via Yelp
Joseph T.

Pretty simple review. They showed up as promised, took care to protect my house's carpets and floors, they did a great job on the install of a high efficiency furnace, and the job was completed in the time frame estimated. I wouldn't say …

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via Yelp
Brooke J.

I just had Nortek out at my home this summer to fix my air conditioner. I came across their name on the internet and thought I would give them a shot based upon their highly rated reviews. I can rest assured knowing I made the right choice…

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via Yelp
Emily H.

I have nothing but great things to say about Nortek. What a professional company with exceptional staff. From the first phone call to Nortek I was impressed.

via Yelp
Tom Sparks

We had our A/C and heater installed by Ron and his crew did a great job cleaned up after themselves and finished up a day earlier then expected. Would definitively recommend them.

Brad Mayo

via Google
Steph S.

Doug from Nortek came out on 3/4/14. He was so nice and professional and was patient in explaining every question that we asked (we had a lot of questions) 🙂 Just listening to the furnace he knew it was the flame sensor that needed to be …

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via Yelp
Brianne P.

Don't look any further, this is the only heating and cooling company you need to call! My young family woke to a 55 degree house at 6am on a Sunday. As my husband dressed the kids in winter gear, I was leaving a message for a heating and …

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via Yelp
Tricia Malec

I started using Nortek on a recommendation from my sister after I had an awful experience with a different company. Nortek came highly recommended and I can honestly say, I have not been disappointed!! From the friendliness and …

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via Google
Charlene S.

From the moment I contacted Nortek I was impressed. All my questions were answered during my initial call and when my furnace was being serviced. Scheduling an appointment was also simple and I was pleasantly surprised when I received a …

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via Yelp
Lisa B.

Very professional, fair price. Sends a survey after the work is performed to make sure you're happy.

via Yelp
Lisa BH

Reliable and professional. Installed my new furnace and have serviced it. They also send out coupons for discounts on service. I do recommend them.

via Google
Mohammad sayeed

These are very professional and honest people who you can trust

via Google
Heidi McKay

THESE ARE YOUR HEATING AND AIR PEOPLE!!! Being a single mom it is hard to know who to trust and if someone is going to over charge you. Not these guys! This is a great family owned business. You can feel they care about their jobs and your …

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via Google
Will McNabb

Nortek has serviced my furnace several times. The technician that comes to my house is always punctual, professional and very knowledgeable when diagnosing my system. When parts are needed the technician has always offered options that …

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via Google
Kristin M.

Lisa and her team have serviced my home and my business for years. I have recieved nothing but top notch service every time. They always remember me and even ask about my kids! The first time I hired them was almost 7 years ago. I needed …

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via Yelp

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600 Industrial Drive Unit 102, Naperville, IL 60563