Customer Reviews

From 44 reviews
Patti McDonnell

Nortek always provides excellent service at a fair price, and is run by some of the nicest people you will ever meet. I'd recommend them anytime.

via Google
Paul and Carol A

I have worked with Nortek for three years maintaining my heating and air conditioning system. Their technicians are knowledgeable, arrive on time, and do not try to up sale me when making appropriate repairs. I'm very satisfied with Nortek and will continue to work with them on any heating and air conditioning needs.

Edeana Hofferica

The 2nd time I have used Nortek and both times I have been extremely happy with my service. Thank you so much for not only fixing/replacing my system but also in a very timely manner! I Will be recommend your company!! Have a great summer!

via Google
Barb C

As usual, I had outstanding service.

Kenneth Van Kley

Service was prompt, friendly, and I believe thorough.

via Google
Brian G

Very professional. Always on time!

Allen B

Mike came on time! He was thorough and informed me of my needs. I was satisfied. Thanks Mike!

Dorothy McBride

Service man called 30 min. before arrival, was professional, had shoe covers, and did what was promised.

via Google
Kerry W

Very knowledgeable, professional, friendly, and insightful. Lisa, Ron, Dave, and Justin were amazing to work with!

Ash Bagchi

Very professional and courteous service.

via Google
Scott Everett

Professional, on time, skilled

via Google
Lindsey G

These guys are the best!!!

Carol Phillips

Very professional! The tech came in and diagnosed the problem and then told us what to do for heat until the part came in. Once they received the part, they were prompt and courteous on the return visit. I would recommend them for any HVAC …

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via Google
Joe H

Thanks Nortek. Good clean timely work.

Shelly Harris

Nortek installed my high efficiency furnace back in 2013. Have had them back out for routine cleaning and maintenance. Then most recently, of course in the extreme cold temps I noticed a slight gas smell and noticed that my exhaust vent …

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via Google
Carolyn S

Ron came out and gave great service because he knows what he is doing and he is great at it!!

Lisa T

Have them come out yearly and they do a great job!

wayne starzyk

friendly and professional,

via Google
John Jacobe

Prompt, courteous, honest, etc. I can't say enough good things about them!

via Google
Kim B

The service technicians have always been professional and courteous through the years.

With this particular transaction, we also had the opportunity to work with the sales team. Follow up was always as promised.

Great service overall!

Don Schober

Nortek is always on time but, more importantly fixes any problems right the first time.

Courteous, professionals who are well trained in their craft.

Would not consider using any other company.

via Google
G Guerrero

Angie at Nortek help me with getting the appointment. She was helpful and friendly in answering my questions, as well, sending me an email with confirmation and contacting instructions if the need to cancel said appointment.

During this …

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via Google
Lorraine T

Ron is the best! He has serviced our home for years. Always friendly and professional. Thank you Nortek!

Stephanie Amerio

I am very pleased with my experience with Nortek. The tech, Ron, called me to let me know when he would be at my house. He was on time and very friendly. He was very knowledgeable and explained to me what he was doing. He started checking …

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via Google
Mary Kay G

Love our new units!!!! Great customer service by all!!!!!

Dovie Shelby

Dave found the problem and fixed it and suggested a cleaning for my unit. Not only did I have it cleaned but found a 20.00 coupon off of the cleaning. I have referred the company to my dad to have his cleaning completed.

via Google
Jacquelyne S

I called Nortek to schedule an appointment after my warranty company faxed over claim information regarding my noisy air conditioner. They were prompt and professional. The technicians Dave and Ron were both excellent, one diagnosed the problem and the other fixed it. My air conditioner is now fully functional. I can't say enough good things......Nortek is reliable, friendly and responsive. Great experience!

Joan A

Ron and Lisa helped me out when I really needed it and went above and beyond to keep out air conditioning working until the new unit was installed. Service was great and I felt very secure and confident in them and the product.

Shelley B

Nortek has been servicing our heating/air conditioning for 10+ years. We have always had exceptional service from them.Scheduling was always easy. Customer service is always very willing to help with rescheduling and trying to get you what works best for you. Always professional. Technicians are very knowledgable and professional. I would recommend Nortek 100%

Tuesday S

My experience with Dave and the Nortek team was awesome! As a single woman who knows absolutely nothing about all things HVAC, I was somewhat nervous and pretty apprehensive about needing to find a trusted service provider who would not take advantage of my ignorance and talk me into a new AC system that I possibly didn't need.My concerns was immediately put to rest with both Lisa and Dave. Both gave me all of my options as well as how I can save money in the near term. Dave showed me nothing but respect and answered all of my questions about my existing unit and the most affordable way to repair my system. I can honestly say that I would call Dave and his team again for any future HVAC needs I may have. Just a really great team!

Lin Dalke

They found a problem with our brand new unit and ordered the parts before we called them to tell them there was a problem.

Very prompt and friendly.

via Google
Debbie W

Ron and Dave did a great job explaining and installing our new furnace and air conditioner. Lisa did an amazing job with the proposal and financing. We would definitely recommend Nortek.

Kevin L

Nortek is great. Family run and they really care. They are fantastic with reminding you about the appointment and following up to be sure everything went well. I have been with them for years and plan to be with them for many more.

Danielle Koziol

Great customer service and efficient technicians. I'm always happy when working with people from Nortek.

via Google
Mitchell G

great service and people the serve.you. They are very helpful and would have them in our home anytime.

Ken and Karen V

Our HVAC tech was knowledgeable, courteous, and came on time.

Patricia H

I have used Nortek 3 times now and every time I have been very pleased with the service. The technicians are always very kind and polite. I have never been disappointed.

Jen & Joe F

Nortek is a wonderful company that my husband and I have used now for both our furnace repairs and AC spring cleaning. The service is top notice, techs are prompt, and prices are very reasonable. We have recommend Nortek to friends and family who also have nothing but positive feedback.

Tom Sparks

We had our A/C and heater installed by Ron and his crew did a great job cleaned up after themselves and finished up a day earlier then expected. Would definitively recommend them.

Brad Mayo

via Google
Tricia Malec

I started using Nortek on a recommendation from my sister after I had an awful experience with a different company. Nortek came highly recommended and I can honestly say, I have not been disappointed!! From the friendliness and …

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via Google
Lisa BH

Reliable and professional. Installed my new furnace and have serviced it. They also send out coupons for discounts on service. I do recommend them.

via Google
Mohammad sayeed

These are very professional and honest people who you can trust

via Google
Heidi McKay

THESE ARE YOUR HEATING AND AIR PEOPLE!!! Being a single mom it is hard to know who to trust and if someone is going to over charge you. Not these guys! This is a great family owned business. You can feel they care about their jobs and your …

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via Google
Will McNabb

Nortek has serviced my furnace several times. The technician that comes to my house is always punctual, professional and very knowledgeable when diagnosing my system. When parts are needed the technician has always offered options that …

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via Google

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600 Industrial Drive Unit 102, Naperville, IL 60563